Dutch- and English-speaking team, based in the Netherlands. High customer satisfaction, NL/EU hosting, and real GIS expertise. Available on weekdays via chat, email, ticket, or phone.
500+
organizations we support with GeoApps
High NPS
satisfied customers on our support
NL & EU
hosting, development, and support in the Netherlands
Weekdays
reachable via chat, email, tickets, and phone
GeoApps is developed, hosted, and supported from the Netherlands. Our team speaks Dutch and English, from your first question through implementation and ongoing operations. No offshore helpdesk: you talk to colleagues who build the product and work with GIS organizations every day.
On weekdays we are here for you. Choose the channel that fits best, from quick chat to a formal ticket with SLA.
Quick questions via chat or email at support@mapgear.nl. We typically respond the same business day.
For structured questions and follow-up we use tickets, clear and traceable for your organization.
With a support SLA you can call us directly: Mon–Fri 8:30–17:00 at +31 570 746 070. Helpdesk on weekdays 9:00–17:00.
Support on business days. Outside office hours you can always email or open a ticket; we pick it up the next business day.
One team behind GeoApps: GIS specialists, developers, engineers, designers, and consultants. We know the platform and your domain.
Sometimes custom work is needed, but we productize and platformize as much as possible so everyone benefits from improvements.
Security is built into GeoApps and into how we operate: from hosting and access control to process and compliance. Certified to ISO 9001 (quality) and ISO 27001 (information security).
ISO 9001
Quality management
ISO 27001
Information security
Professional support from the team behind GeoApps. Trusted by government, utilities, and organizations that take GIS seriously.
Support from the same specialists who build the platform. No outsourced teams, just a direct line to our developers and GIS experts.
You know when to expect a reply. SLA options with guaranteed response times for critical environments.
Every request is logged and followed up. No requests lost in inboxes; transparent status and updates.
Comprehensive knowledge base, guides, and workshops. Tailored onboarding and training so your team gets up to speed fast.
Certified quality and information security. The same standards that government and enterprise customers require from us.
Health checks, monitoring, and advice. We help prevent issues instead of only reacting when something goes wrong.
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Documentation, training, projects, and support. Everything you need in one place.
Guides, API docs, and technical reference.
Read moreArticles and how-tos on the blog.
Read moreFrequently asked questions and support answers.
Read moreGet up and running with GeoApps.
Read moreWorkshops and training to use GeoApps effectively.
Read moreExamples and reference projects.
Read moreDownloads, checklists, and extra material.
Read moreHelp with technical issues, bugs, and implementation questions.
Read moreLearn to use GeoApps effectively with our training and onboarding.
Read moreQuestions about pricing, licensing, and purchasing options.
Read moreQuestions about our company, products, and services.
Read moreGeoApps is developed at the Gasfabriek campus in Deventer. Stop by for a demo or introduction.
Address
Zutphenseweg 6
7418 AJ Deventer
Netherlands
Office Hours
Monday – Friday: 09:00 – 17:00
Send us your question and we'll get back to you as soon as we can.
